Frequently Asked Questions
1. How do I get my password?
All passwords are emailed to the email address you provided when you set up your account. Check your email. If you can’t find the password, check your spam folder and/or make sure you entered the correct email address.
2. How do I know when my registration is complete?
Make sure you submit your order after reviewing it. After submitting your order you should be directed to a page with an order number at the top. At the bottom of this page you should see a tab for “printable invoice”. Print the invoice and mail it in with a check. Spots are not reserved and registration is not complete until payment is received.
3. Where do I send the payment? Who do I make the check out to?
You can pay by credit card using the instructions on the home page. Checks should be made out to Monte Vista Speech and Debate and mailed to Monte Vista High School, 3131 Stone Valley Road, Danville, CA 94526, Attn. David Matley. If you have registered close to the date of the camp your payment should be hand-delivered. Students cannot participate in the camp if we have not received payment before the start of the first day.
4. How do I make changes to my registration?
When you log into your account (click on profile in the top right corner of the website) on the website you will be able to view your orders and make any changes to your account. To change classes click on the “registrations” option. You will be able to change classes or even camps as long as space is still available. If you want to change from half day to full day or vice-versa you will need to cancel your original registration and re-sign up for a half day or a full day. If you would like a receipt or print an invoice just click on the "orders" option.
5. Can I cancel my registration?
PENDING ORDERS: If you made an order in error and would like to cancel, you can do it yourself by signing in, clicking on "my orders" at the top right of the page, and clicking the "cancel" hyperlink next to the order you would like to cancel. Only pending orders can be canceled by the customer. COMPLETED ORDERS: Yes, you may cancel your completed registration at any time for any reason and receive a full refund up until June 1st for summer camps and Oct 1st and Feb 1st for Fall and Spring Outreach, respectively. However, there are no refunds after June 1st, October 1st or February 1st. After 30 days pending order will be canceled automatically due to non-payment. If you would like to cancel a completed order and request a refund before the deadlines above please contact Mr. Matley at dmatley@aol.com.
6. What classes do you recommend?
For students in middle school I recommend public speaking and parli debate. For students in high school I recommend any other class besides public speaking.
7. When do I receive a confirmation of my order?
If you have completed your order on the website you should receive an email confirmation. Your order will show up on your account as "pending". Once we have received payment your order status will be changed to "completed" and you will receive another email with details about the camp.
8. Where does my child go on campus when they arrive at Monte Vista?
We have an orientation and registration between 8:30-9:00 am on the first morning of each camp. Registration will take place in front of the Monte Vista Theatre and orientation will take place inside the Theatre. At this time students will be informed of their classroom number and they will meet their instructors. For our Outreach Program students should try to arrive at the Monte Vista commons 15 minutes before the first class meeting.
9. What do I need to bring to registration for Grade Level Verification and proof of registration?
The most recent student ID card issued by your child's school is the best form of grade level identification. If your school does not provide ID cards, then you may bring your child's most recent report card as long as it shows grade level and date issued. You do not need to bring proof of registration, but it is a good idea to bring either a printout of the email showing the completion of your order or the invoice--this will help us find your order faster in case there is a problem. Your invoice can be printed any time by signing into your account and clicking on your orders and your completion email can be found in your email box.
10. Are parents allowed to watch?
Parents are allowed to watch only at our tournament on the last Friday during the summer camps. Parents are not allowed to be in the classrooms during any of the camps. The people allowed on campus during the camps (with the exception of the tournament) are employees registered and fingerprinted with the District and students enrolled in the camp.
11. What is the medical release form and how do I submit it?
The medical release form is our emergency card for each student. This form is part of the registration process now. You do not need to print out the medical release form or fill it out again after you have registered.
12. How do I get on the carpool list?
Email exactly what information you would like to appear on the carpool link to dmatley@aol.com. The information will then be posted on the website. The institute does not arrange carpools. We only post the information.
13. What is the special schedule for the tournament on the last Friday of the summer camps?
The last Friday of each summer camp we run a tournament for all of the events. Students are expected to arrive at Monte Vista by 8:00 am. The first round begins between 8:00 and 8:30 am. Two more rounds will follow with the final round at at 11:30 am and lunch beginning at 12:00 pm. Awards and a raffle follows lunch and students will get dismissed by 2:00 pm.
14. Is it possible to get a receipt or tax id?
Your receipt is available when you sign in to your account and go to past orders. Our tax id is: 68-0273221. See #4.
For any other questions please email Mr. Matley at the following email address and he will get back to you as soon as possible: dmatley@aol.com.
